Sendle. A vent of dissatisfaction

***UPDATE***

On Tuesday the 24th of October the MIA parcel miraculously was delivered to in.cube8r. Sendle refunded my shipping fee $10.59. I was contacted by Sendle via my Facebook page, where I had posted a link to this rant. The parcel arrived within minutes of that contact. I am satisfied with the result and will look to use Sendle’s services again in the future. This will be dependent on the status of the delivery driver in Fitzroy’s employment. I fully believe that he is the reason for the delay. Once I know he is no longer on the in.cube8r run, then I will see about using Sendle again. Until then I guess I’ll be back to being an Australia Post kid.

I wouldn’t usually do this, but today I am frustrated, and I feel like venting! I used to love Sendle. It was easy. I place the order, and then a courier comes to collect my box and takes it to Elle-May and Clare in Fitzroy at in.cube8r. I had smashed out a bunch of cosies as they have been selling like crazy. Fourteen in fact. I organised for their collection on Tuesday 3rd October. The expected date of delivery was Friday 6th October. Today it’s Sunday 22nd; the box remains lost in transit. Sendle is sort of doing what they can to rectify the situation. I get an email every couple of days, and they say tell me they’re still waiting to hear back from the courier. So much for Halloween treats in abundance. I should be hooking and making replacements to send down to don the now empty beer bottles adorning my cube space. I have been crocheting, and I will continue to do so once my rant is complete.

No word from Sendle since Thursday. No change on the tracking page. I must start to practice how I plan on getting cranky at them all be it via email. If you have some suggestions on how to verbalise my disappointment and how to start negotiations on insurance, please do drop me a line.

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